Passenger Bill of Rights

As an LCTA passenger, you have the right to:

  • Professional, safe, reliable, and courteous shared ride and fixed route service in Luzerne County, Pennsylvania.
  • Clean, comfortable, and well-maintained public transportation vehicles that meet PennDOT and FTA safety inspection requirements.
  • A safe and reliable bus ride.
  • A licensed and fully trained driver who is professional, neatly dressed, and well mannered.
  • A transit system that is in compliance with all vehicle and traffic laws, and transportation regulations.
  • Dependable schedule information and on-time performance for both share dride and fixed route service.
  • Accurate information on routes, schedules, departures, fares, and other mobility options, including the onboard announcements of stops.
  • Safe and orderly loading and unloading of passengers.
  • Rider-to-rider courtesy, as encouraged by the vehicle operator.
  • Reasonable fare prices.
  • Report disputes over fares and transfers.
  • Tell us about the quality of our service, and how we can make your transit system better.
  • Report problems with your vehicle operator or route.
  • Access to and receive a timely response from all levels of the organization.
  • A diligent investigation and timely redress of complaints.

If you would like to address a complaint or compliment or would like additional information please call (570) 288-9356 or 1-800-654-5984. You may also fill out our Contact Form to address complaints or concerns you may have regarding staff or services provided by LCTA.

With safety as our primary goal, the Luzerne County Transportation Authority (“the Authority”) is committed to providing an efficient public transportation system to the residents and visitors of Luzerne County without incident, accident, or inconsistency. To ensure safety and comfort for all, please obey all passenger rules and use our helpful tips.

Passenger Guidelines

Refusal by a passenger to comply with any of the following guidelines can result in immediate removal from the transit vehicle, temporary or permanent suspension of riding privileges, and intervention by Local, State, or Federal Law Enforcement Authorities.

  • No smoking, drinking, eating, or open containers in transit authority vehicles.
  • Behavior that intends to, or results in, theft of service (fare evasion) or damage to transit authority property.
  • Delaying, preventing, or stopping the operation of a transit authority vehicle.
  • Behavior or language that is disruptive, obscene, threatening, violent, hazardous, inciting, or insulting.
  • Passengers are required to remain behind the line at the front of the transit vehicle while in motion.
  • Use of sound generating devices are only permitted with the use of ear/head phones.
  • Possession of explosive, flammable liquid, combustible material, or other dangerous substances such as gasoline, kerosene, or propane is prohibited on transit authority vehicles.

Helpful Riding Tips for our Passengers

  • Posting of signs, advertisements, or notices on LCTA property is prohibited.
  • Smoking or vaping within 15 feet of bus shelters, or while onboard, is prohibited.
  • Service animals are permitted on LCTA transit vehicles. All other animals, including emotional support animals, are prohibited.
  • Transit Operators are required to pick up and drop off passengers only at designated stops.
  • Remain a safe distance away from the curb and roadway. Do not sit, lay down, or stand on the curb or in the roadway.
  • Exact fare is required. Operators are not permitted to handle fares or make change. Display correct fare amount to Operator upon boarding.
  • For safety and security purposes, transit vehicles are equipped with visual and audio recording devices.
  • Transit vehicles are equipped with lift devices. If needed, request Operator assistance when boarding or alighting.
  • Front seats are designated for Senior Citizens and Disabled Persons. If requested, make designated seats available for use.
  • Hold on to handrails when boarding, alighting, walking, or standing in the vehicle.
  • When standing-room-only exists on the vehicle, move to the rear after boarding to allow additional passengers to board at the front.
  • Follow Operator instructions at all times and listen for Operator announcements.
  • Vehicle aisleways must remain clear of obstructions at all times. Secure belongings on your lap or under seating.
  • Do not play on the vehicle. Disorderly conduct can lead to unintended injuries and removal from the vehicle.
  • Pull the cord above window to signal the Operator to stop at the next designated bus stop.