Audio and Visual Recording Notice
All of the Luzerne County Transportation Authority’s (“The Authority”, “Authority”) active fleet is monitored by video and audio surveillance equipment. The presence of this equipment contributes to a safer environment for you, our customers.
For your safety and security, your picture and voice may be recorded while onboard an Authority vehicle. Your decision to board an Authority vehicle is your consent to these recording.
For more information concerning The Authority’s use of video and audio surveillance equipment, please contact The Authority at (570) 287-2148 or send a request to the address below.
Luzerne County Transportation Authority
Attn: Open Records Officer
315 Northampton St.
Kingston, PA 18704
Example of an Audio and Visual Recording Notice on a bus:
Section 508 / Accessibility
In 1998, President Clinton signed the Workforce Investment Act into law. This Act amended Section 508 of the Rehabilitation Act of 1973 to include accessibility requirements for electronic and information technology. Section 508 now requires that electronic and information technology used by Federal, State and Local Governments, including their web sites, be made as accessible for people with disabilities as it is for people without disabilities. The U.S. Access Board has outlined specific accessibility standards for implementing Section 508, especially as it applies to Web pages, at http://www.access-board.gov/508.htm
The Luzerne County Transportation Authority (“The Authority”, “Authority”) has always had a commitment to accessibility. We have taken time to ensure that www.lctabus.com complies with provisions of the Americans with Disabilities Act (ADA) and other accessibility concerns, whenever feasible.
Currently, The Authority is working to ensure that existing pages on www.lctabus.com are Section 508-compliant, and that future pages will be created specifically with these accessibility standards in mind.
Feel free to contact us for any reason, especially if you encounter barriers to accessibility on any of our Web pages. With your help, we can work together to ensure that www.lctabus.com remains as accessible as possible. Please send us your questions, comments, or recommendations regarding the accessibility of www.lctabus.com through the Contact Form.
More information about Section 508 can be found on: http://www.section508.gov.
Terms and Conditions
Introduction
This Site is provided by the Luzerne County Transportation Authority (“The Authority”, “Authority”), chartered as a local government unit exercising the public powers of the Commonwealth of Pennsylvania as a municipal authority and instrumentality thereof, with offices located at 315 Northampton Street, Kingston PA 18704, as a service to our customers. Please review the following basic rules that govern your use (“Terms of Use”) of the The Authority’s site (the “Agreement”). Please note that your use of The Authority’s site, including the https://www.lctabus.com/shop web store site and https://www.lctabus.com (collectively, the “Site”) constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms of Use. The Authority reserves the right to update or modify these Terms of Use at any time without prior notice to you. For this reason, we encourage you to review these Terms of Use whenever you use this Site.
Use of this Site
By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. The Authority does not intentionally collect personally identifiable information about children under the age of 13. Children under the age of 13 may not use this Site other than for browsing, and parents or legal guardians may not agree to these Terms of Use on their behalf. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information may constitute a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.
The Site’s web store and The Authority grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Authority. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; any use of data mining, robots or similar data gathering and extraction tools. This Site or any portion may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express consent of The Authority. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of The Authority without express consent of The Authority. Any unauthorized use terminates the permission or license granted. You are granted a limited, revocable, and nonexclusive right to create a hyperlink of this Site so long as the link does not portray the Site, The Authority Shared Ride, or any arm of The Authority, their products or services in a false, misleading, or otherwise offensive matter. You may not use any The Authority logo or other proprietary graphic or trademark as part of the link without express written permission.
Privacy
The Authority respects the privacy of our visitors and users of this Site. Please review our Privacy Statement.
Site Security
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability. The Authority will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from The Authority on this Site and other than generally available third party web browsers (e.g., Mozilla® Firefox®, Google® Chrome™, Microsoft® Edge™).
Accounts, Passwords and Security
You may register an account on this Site (including setting up a user identification “user id” and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify The Authority of any unauthorized use of your account or password, or any breach of security. However, you may be held liable for losses incurred by The Authority or any other user of or visitor of the Site due to someone else using your user id, password or account.
You may not use anyone else’s user id or password at any time without express permission and consent of the holder of that account. The Authority cannot and will not be held liable for any loss or damage arising from your failure to comply with these obligations.
Order Acceptance
Please note that there may be certain orders that The Authority is unable to accept and must cancel. The Authority reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fiscal and/or IT departments. The Authority may also require additional verification or information before accepting any order. The Authority will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, The Authority will issue a credit to your credit card in the amount of the charge.
Credit Card Sales
Once the Site’s web shop has accepted your order, your credit card will be charged. The payment terms are contractual obligation between you and your credit card company. In the event of fraudulent or disputed charges, you must contact your credit card provider and deal with them under the terms and provisions of your contract with them, not The Authority. If a credit card is stolen the maximum liability by law is $50. However, you need to contact your credit card provider under the terms and conditions of your agreement with them to facilitate the dispute process.
Pricing Information
While The Authority strives to provide accurate product and pricing information, pricing or typographical errors may occur. The Authority cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, The Authority shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, The Authority may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Quantity Limits and Dealer Sales
The Authority reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same Site account, the same credit card, contracted service, and also to orders that use the same billing and/or shipping address. The Authority will provide notification to the customer should such limits be applied. The Authority also reserves the right, at our sole discretion, to prohibit sales to dealers. It is illegal to sell Authority fare instruments/media unless under specific contract with The Authority to do so.
Copyrights and Trademarks
Unless otherwise noted, all contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by The Authority or by third parties who have licensed their materials to The Authority and are protected by United States and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all contents on this Site is the exclusive property of The Authority and is also protected by United States and international copyright laws.
The Authority and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of The Authority or any third party’s intellectual property rights.
Authority names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of The Authority. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply The Authority’s endorsement, sponsorship or recommendation of the third party, information, product or service. The Authority is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party web sites, you do so entirely at your own risk.
User Reviews, Feedback, Submissions
All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to The Authority on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of The Authority. Such disclosure, submission or offer of any Comments shall constitute an assignment to The Authority of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.
Thus, The Authority will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The Authority will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. The Authority is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.
The Authority may not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant The Authority the right to use the name that you submit in connection with any Comments. You agree not to use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify The Authority for all claims resulting from any Comments you submit. The Authority takes no responsibility and assume no liability for any Comments submitted by you or any third party.
Colors
The Authority has made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Indemnification
You agree to defend, indemnify and hold harmless The Authority from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Termination
These Terms of Use are effective unless and until terminated by either you or The Authority. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. The Authority also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in The Authority’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or The Authority, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. The Authority’s right to any Comments shall survive any termination of this Agreement.
Disclaimer
This site is provided by The Authority on an “as is” and “as available” basis. The Authority makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. to the full extent permissible by applicable law, The Authority disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, The Authority disclaims any and all warranties, express or implied, for any merchandise offered on this site. You acknowledge, by your use of the The Authority’s web site, that your use of the site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. this disclaimer constitutes an essential part of this agreement. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.
Limitation of Liability
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall The Authority, or any of its employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use The Authority’s web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of The Authority has been advised of or should have known of the possibility of such damages. In no event will The Authority be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six-month period preceding the date on which the claim arose.
General
This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of The Authority to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit The Authority’s rights with respect to such breach or any subsequent breaches. This Agreement shall be governed by and construed under Pennsylvania law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to this Agreement or your use of this Site must be brought in the state or federal courts of that sit in the City of Wilkes-Barre in the Commonwealth of Pennsylvania and you consent to the exclusive personal jurisdiction of such courts.
Social Media
BY POSTING ON ANY LUZERNE COUNTY TRANSPORTATION AUTHORITY (LCTA) SOCIAL MEDIA SITE, YOU AGREE TO THESE TERMS AND CONDITIONS.
The Luzerne County Transportation Authority has several active online communities, but not limited to Facebook, Twitter, YouTube, LinkedIn, and Instagram. We encourage you to take a look at them and get involved in the conversation regarding public transportation programs and services offered by the LCTA. We appreciate the open discussions and look forward to your comments, stories and experiences.
As a reminder, LCTA’s social media sites are NOT monitored 24/7. For emergencies or to file a complaint, please contact the LCTA using one of the following methods:
- LCTA Fixed Route Bus Customer Service: 570-288-9356
- LCTA Shared Ride Paratransit Customer Service: 570-288-8420
- LCTA Bus Time: 570-827-8463
- LCTA Customer Complaint Hot Line: 570-283-1683
However, before you post, please make sure to review the policies below.
The purpose of these sites is for the free exchange of information relating to providing public transportation programs and services. This may include viewing content and/or videos, pictures, and posting comments. By accessing, viewing and/or posting any consent to any LCTA Social Media Site on the Internet, you accept, without limitation or qualification, the following terms of use, as well as any other terms of use required by the organization that owns and operates the underlying social mediate site(s) (e.g., any terms of use required by Facebook, Twitter, Instagram, etc). If you do not agree to the terms of this Policy, you may not view or post any content to any LCTA Social Media Site on the Internet. Your use of LCTA Social Media Sites is acceptance of this Policy and has the same effect as if you had actually physically signed an agreement.
As a visitor or user, you agree that you will not violate any laws and regulations, including copyright, intellectual property rights laws and others regarding any content that you send or receive. You also agree you will not transmit any material in any manner that is unlawful, disruptive, threatening, profane, abusive, harassing, embarrassing, tortuous, defamatory, obscene, libelous, or is an invasion of another’s privacy, is hateful or racially, ethnically or otherwise objectionable as solely determined by LCTA staff, impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; transmit any unsolicited or unauthorized advertising, promotional materials or any other form of solicitation, transmit any material that contains software “viruses”.
In using our various forms of social media, please observe the guidelines below. The LCTA reserves the right to moderate any and all content and remove information or language considered offensive, and to block users who violate these guidelines. Use common courtesy within our community and share your opinions and feedback in a respectful manner.
The LCTA may delete, remove, or hide the following types of posts at its discretion:
- Posts that include fraudulent, inaccurate, libelous, or misleading information about the LCTA or its competitors.
- Posts that are disparaging in nature or include offensive, inflammatory, or inappropriate commentary or content.
- Posts that include profanity or are defamatory, abusive, discriminatory, or demeaning.
- Posts that contain threats or suggest violence or illegal behavior.
- Posts that contain personal information, such as email addresses, phone numbers, or any confidential information.
- Posts that spam, solicit, advertise, promote, or endorse any commercial, financial, political, or government organization. LCTA social media pages are not for the endorsement of third parties, and these posts will be removed.
- Posts of marketing messages or URLs to external sites for promotional purposes.
- Posts used to file complaints against LCTA public transportation programs and services, including the use of “messenger” type software programs or “Apps”. All LCTA customers and members of the public are reminded to review the Customer Complaint Policy and follow the proper protocols to file a formal complaint.
The LCTA does not make endorsements via social media. We may post or share information on social media we find useful or relevant, but this does not constitute an official endorsement on behalf of the LCTA. Any content, including posts pictures, responses, and videos, on our social media sites should not be considered an advertisement, endorsement, or financial advice.
The LCTA values the opportunity to engage and connect with our customers and members of the public. Others may post or share information on our social media sites. We may occasionally include links or references to other sites or third parties on our social media sites. The LCTA is not responsible for the privacy policy, content, or accuracy of items posted or shared by third parties, nor any website accessed through these links. The LCTA does not endorse or guarantee the accuracy of any content posted by others.
You expressly acknowledge that you assume all risk and responsibility related to the security, privacy, and confidentiality inherent in sending any content over the internet. The LCTA does not control third-party sites and the internet over which you may choose to send information as part of use and/or consumption of LCTA social media sites. Therefore, the LCTA does not make any warranties, express or implied, against interceptions, damages or compromises to your information. If you post content, including images, to LCTA websites, social media or other online properties, you grant the LCTA and its affiliates an unrestricted, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display suck material throughout the world in any media without providing attribution or obtaining additional consent. You further agree that the LCTA and its affiliates are free to use any ideas, concepts, or know-how that you provide to the LCTA via its websites, social media, or other online properties.
Trademark and Copyright Disclaimer
Copyright Notice
The works of authorship contained in this World Wide Website, including but not limited to all design, text, sound recordings and images, are owned, except as otherwise expressly stated, by the Luzerne County Transportation Authority (“The Authority”, “Authority”). Except as otherwise expressly stated herein, they may not be copied, transmitted, displayed, performed, distributed (for compensation or otherwise), licensed, altered, framed, stored for subsequent use or otherwise used in whole or in part in any manner without The Authority’s prior written consent, except to the extent permitted by the Copyright Act of 1976 (17 U.S.C. ‘ 107), as amended, and then, only with notices of The Authority’s proprietary rights. This should be identified as “Copyright Northeastern Pennsylvania Transportation Authority. All Rights Reserved.”
Trademark Notices
The Authority Logo is a registered trademark of featured words or symbols, used to identify the source of its goods and services.
Web Contents & Materials
Permission to use, copy and distribute documents and related graphics from this World Wide Web Server (“Server”) is granted provided that
(1) the copyright notice appears in all copies and that both the copyright notice and this permission notice appear;
(2) use of documents and related graphics available from this Server is for informational and non-commercial purposes only;
(3) no documents or related graphics available from this Server are modified in any way, and;
(4) no graphics available from this Server are used, copied or distributed separate from accompanying text. Any rights not expressly granted herein are reserved by The Authority.
The information and materials contained in this World Wide Website – and the terms and conditions of the access to and use of such information and materials – are subject to change without notice.
Links To Other Sites
Links to non-Authority websites are provided solely as pointers to information on topics that may be useful to users of the The Authority Websites, and The Authority has no control over the content on such non-Authority websites. If you choose to link to a website not controlled by The Authority, The Authority makes no warranties, either express or implied, concerning the content of such site, including the accuracy, completeness, reliability or suitability thereof for any particular purpose, nor does The Authority warrant that such site or content is free from any claims of copyright, trademark or other infringement of the rights of third parties, or that such site or content is devoid of viruses or other contamination. Links to non-Authority sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such sites. The Authority shall not be liable for any damages or consequential damages arising out of or in connection with the use or performance of information from other servers or websites.
Limitation Of Liability
Because of the possibility of human, technical and mechanical error as well as other factors, The Authority is not responsible for any errors in or omissions from the information contained in or accessed through this website. Despite efforts to be accurate, these pages may contain errors. We request that you contact us if you notice an error. All such information is provided “as is” to the user without express or implied warranties of any kind including the warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. Furthermore, The Authority will not be liable for any delay, difficulty in use, inaccuracy of information, computer viruses, malicious codes or other defect in this website, or for the incompatibility between this website and files and the user’s browser or other site accessing programs. Nor will The Authority be liable for any other problems with the website experienced by the user for any reason. No license to the user is implied in these disclaimers.
Except as may be otherwise expressly provided by written agreement between The Authority and the user, The Authority will have no tort, contract or any other liability to the user and/or any third party arising in connection with the use of this website, or reliance on any information or services provided at this website. The Authority will under no circumstances be liable to the user and/or any third party, regardless of the form of action, for any lost profits or lost opportunity, or any indirect, special, consequential, incidental or punitive damages whatsoever, even if The Authority has been advised of the possibility of such damages. The Authority, by developing a website, does not waive its sovereign immunity. The terms of this disclaimer are governed by Commonwealth of Pennsylvania law.
Privacy Policy
Overview
Thank you for visiting the Luzerne County Transportation Authority (“The Authority”, “Authority”) Web site. The Authority collects personal data only if you buy from us online, or subscribe to our e-mail or text messaging notification subscription service. The Authority only uses this information for fulfilling your requests.
The Authority is committed to respecting the online privacy of its website visitors. This statement discloses the privacy practices for this website only. Included in this statement is an explanation of:
- Information Collection and Use;
- What types and categories of information can be gathered;
- How is the information gathered;
- How is information used once gathered;
- How does The Authority protect your personally identifiable information;
- Links to other websites;
- Sending e-mail;
- Compliance with State and Federal Law; and
- Changes to this privacy statement.
Questions about The Authority’s website privacy policy should be directed to the Contact Us form on the website or by mail to the address below:
Luzerne County Transportation Authority
Attn: Customer Service
315 Northampton St
Kingston, PA 18704
Information Collection and Use
The Authority does not knowingly collect personally identifiable information from children under the age of 13 nor does it wish to collect any such information. Federal law requires website operators who wish to obtain information from children under the age of thirteen to get parental consent. However, The Authority, in its effort to protect the privacy rights of children, will not knowingly collect personally identifiable information from children under the age of 13 even in the event that parental consent is obtained. If we determine that a child under the age of 13 has provided personally identifiable information in violation of this policy, we will delete that information as soon as practicable.
What types and categories of information can be gathered?
The Authority can gather two types of information about you. The first is “Personally Identifiable Information”. This is defined as any information that could be reasonably used to identify you, including but not limited to your name, shipping address, billing address, phone number and e-mail address or any combination of that information. The second type of information is “Tracking Information”. Tracking information is defined as the information recorded as users navigate throughout the website. Tracking information is not used to identify but rather statistically to rate pages and track preferences of visitors.
The Authority may also gather Personally Identifiable Information about you regarding your purchase. When you order a pass or ticket through our site, we will collect the following information to properly complete your order: your name, address, telephone number, e-mail address, shipping information and credit card information. We use a reputable company to verify your credit card information before billing your account. We will also share your shipping information with the delivery service (U.S. Postal Service). Your order is processed through a secured server using advanced forms of encryption software.
If you do not supply personal information for one of the purposes listed above, we make no attempt to identify you. The Authority only tracks aggregate usage data to help us improve site content and organization.
Credit card information is not stored on the My Account – Profile but, instead, is stored on a per transaction basis. Credit card information is transmitted in encrypted manner and you will only see the last four digits of the credit card number on the transaction receipt you receive. The credit card information is will not be retained on The Authority’s database after the transaction is complete.
How is the information gathered?
Information is gathered through the use of website browser “cookies”. A website cookie is a parcel of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses the server. They are used for authenticating, tracking, and maintaining specific information about users.
There are “session-based” cookies that are used for tracking purposes. Session-based cookies are automatically disabled or deleted once the visitor closes his or her browser software at the end of the session. There are also “persistent” cookies. Persistent cookies remain stored on the registered user’s computer system until he or she deletes them.
Visitors may disable cookies through most standard browsers. Remember the persistent cookies are solely to simplify your experience. The session-based cookies are used solely for tracking purposes so that we can bring you a more enjoyable online experience. Cookies don’t identify you personally, but rather identify your computer when you visit our site. It can be used to identify your session at a particular web site. If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the site. Turning off cookies may affect your ability to use this website.
How is information used once gathered?
Personally Identifiable Information is stored on a database and is used solely for the purposes of The Authority. It may be used for The Authority’s marketing and promotions through e-mail. It will not be sold, rented, swapped or otherwise shared with third parties. There are two exceptions to this Privacy Policy. (1) The Authority may release Personally Identifiable Information in connection with (a) legal proceedings or contemplated legal proceedings that directly relate to such information; or (b) in response to a subpoena or court specifically requesting such information; and (2) in cases involving threat of imminent harm to you or others, The Authority may release such information to prevent or mitigate the threat.
In any such case, The Authority will limit the scope of the disclosure and restrict the disclosures only to the appropriate authorities. We will limit such disclosure to only that Personally Identifiable Information that is reasonably required to fulfill the purpose of the disclosure. Unless instructed by the court or other proper authority, we will take reasonable efforts to (a) notify you of the disclosure or request for disclosure, and (b) provide you with this notice as far in advance of the disclosure as is reasonably practicable. If The Authority acts in proper accordance with the procedures in this section, it cannot be held responsible for the proper recipient’s later use of that information.
How does The Authority protect your Personally Identifiable Information?
All information is stored within a database controlled and accessible only to The Authority and its specifically authorized contractors. Even with effective measures of security implemented by The Authority, no security system is impenetrable. The Authority cannot guarantee the complete security of its system, nor can The Authority guarantee that information supplied would not be intercepted while being transmitted over the Internet. If you do not want The Authority to know any particular piece of information about you, then do not include it either in e-mail or do not post it to the website.
The Authority uses the industry-standard Secure Sockets Layer (“SSL”) to guarantee encryption during the online purchase process. This is to protect the transmission of credit card and other Personally Identifiable Information relevant to the purchase. The Authority will store Personally Identifiable Information regarding your registration information, but not your credit card, for your future use. No security is perfect, so if you feel uncomfortable providing your credit card or other Personally Identifiable Information over the Internet, do not do so. In order to purchase, you must use a browser that is SSL-enabled (e.g. Microsoft® Internet Explorer™, Mozilla® Firefox®, Apple® Safari™). A secured purchase is signified by the term “https://” in the browser. A lock will appear in the corner of the bar of the browser illustrating that a secured transaction is taking place. For customers who do not wish to give out credit card information over the Internet, The Authority has physical locations to purchase tickets at the Wilkes-Barre City Intermodal Center and The Authority’s Administrative Headquarters, 315 Northampton St., Kingston, PA 18704.
Links to Other Websites
As a convenience to its visitors, The Authority may offer features in conjunction with other providers. The Authority’s website might contain hyperlinks to other websites whose privacy practices and policies The Authority does not control. The inclusion of an external link on this website does not constitute or imply support or endorsement of any kind.
Please review the privacy policy of the website you have linked to. If you cannot find the privacy information, please contact the website directly for more information. Do not assume that because the website is linked to The Authority’s website that The Authority’s privacy policy governs.
Sending E-Mail
If you send an e-mail that includes personal information, we use the information only to respond to your e-mail. However, we may forward your e-mail to another agency if we believe that agency is better prepared to answer your question. We do not use information received in e-mails to create personal profiles. We do not give or sell e-mail information to others for commercial purposes. By visiting The Authority’s web site, users agree to comply with The Authority’s terms and conditions policy.
Compliance with State and Federal Law
Use of this website is governed by applicable Commonwealth of Pennsylvania, and Federal laws and regulations. This site shall not be accessed or used in an unlawful manner or for unlawful purposes.
Changes to this Privacy Statement
The Authority may change this privacy policy from time to time. If The Authority changes this privacy policy, it will post the changes on its website. Continued use of The Authority’s website after the posting of the changes is considered acceptance of the privacy statement, as modified.
Resources
Financial Management Policies and Procedures
Customer Complaint Policy
Customer Complaint Form
Customer Complaint Brochure