LEP Policy and Available Resources

Notice of Availability of Free Language Assistance
The Luzerne County Transportation Authority (“The Authority”, “Authority”, “LCTA”) provides vital documents translated into languages other than English. Written translations are available as follows:

-All vital and many non-vital documents are provided in English and Spanish.
-The Title VI Complaint Form is available in other languages upon request.
-The Title VI Information and Complaint Process is available in other languages using the Google Translate widget incorporated into the top of the webpage. (A Spanish version is also readily available via web link).
-Additional vital documents readily available in other languages upon request include: LCTA Rider’s Guide, Shared Ride applications, and applications for reduced fare identification cards.
-All vital Authority documents will be provided in any language identified above upon request, The Authority may translate outreach materials and other documents for a specific event or change as necessary, as warranted by the local population affected.

Verbal interpretation for vital service information is available as follows:

  • Front-line administrative and customer service representative assistance (Authority Information and Authority Customer Service,
    The Authority’s Shared Ride office) is readily available in other languages upon request.
  • Interpretive assistance is available, upon request, through The Authority’s contract with Interpreters Unlimited, Inc.
  • The Authority may offer interpretive services for a specific event as necessary, as warranted by the local population affected.